Help Center

Welcome to the Help Center — your go-to resource for navigating Teko Systems Limited’s digital solutions. Whether you’re deploying new software, seeking technical support, or exploring our products and services, we’re here to guide you.

1. Getting Started

Create an account or sign in to access full features, including:

  • Product documentation and user guides
  • Access to updates, patches, and new releases
  • Support ticket tracking and knowledge base articles

Browse our resource library or use the search tool to find solutions by product, industry, or challenge area.

2. Requesting Support

To request help:

  1. Go to Support Portal in your dashboard
  2. Select your product or service
  3. Open a new support ticket with details of your issue

Our team will review and respond within the specified SLA. You can monitor progress in your dashboard.

3. Modifying or Upgrading Services

Need to adjust your service plan? You can:

  • Upgrade or downgrade your subscription
  • Add additional users or integrations
  • Request a product demo for new features

Visit My Services > Manage to make changes, or contact your account manager.

4. Billing & Payments

We support bank transfers, mobile money (M-Pesa), and major credit cards. All transactions are secure and encrypted.

For billing inquiries, contact: support@teko.africa.

5. Security & Data Protection

Our systems are designed with enterprise-grade security. For urgent incidents (e.g., suspected breaches), contact our 24/7 support hotline provided in your contract.

Visit our Trust & Security page for compliance details (ISO, GDPR, etc.).

6. Providing Feedback

We value your input! After resolving a ticket, you’ll be prompted to share feedback. Your insights help us continuously improve.

7. Need More Help?

Still stuck? Reach us via:

Thank you for trusting us as your digital transformation partner.